Shipments are normally made within 3 business days of payments being processed- for checks this may mean a few extra days.
We calculate prices based on USPS rates, but we use a variety of carriers including UPS, DHL, FedEx, and of course the US Postal Service, depending on the item shipped.
If you have a preference or if one of them will not deliver to your address, please let us know- Otherwise we will go with whoever gives us the best price for the day. Once your order ships, we will usually send you an email with a confirmation and tracking number.
We try to pack everything well, but problems do show up with shipping every now and again. If your item is damaged in shipping, PLEASE SAVE THE ITEM AND ORIGINAL PACKING MATERIALS- we may need them to make an insurance claim. That said, just let us know, and we'll try to get a replacement out to you as soon as possible.
We generally consider all sales to be final, but we will evaluate returns on a case-by-case basis. Obviously, we will replace any item damaged in shipping, or if there is something missing or switched in your order. Anything else, we can't make promises, but please email us with all of the relevant info, and we'll see what we can do.